[Back] It Isn’t Japanese Just Tilt Your Head Sweatshirt

Important Notice Regarding Christmas and New Year Orders

Order Processing and Delivery Delays:
Due to the heightened demand during the festive season, please be advised that both production and shipping times will experience delays. The standard processing time is extended to 2-7 days. Orders placed after December 11, 2023, may face challenges in reaching their destination before Christmas. While some locations near Detroit, Michigan, may experience earlier deliveries, we cannot guarantee this. The delivery timeframe, ranging from 5 to 12 business days, depends on the carrier, predominantly UPS and USPS, and your specific location. Notably, our warehouse is situated in Detroit, Michigan

Express-Delivery Option:
For orders placed from December 11, 2023, onwards, if you wish to ensure your package arrives before Christmas, please select the "Express-Delivery" option. It is essential to note that orders placed after December 17, 2023, will not be delivered before Christmas, even with the Express-Delivery option.

Holiday Closure Information:
Our offices will be closed for the Christmas holiday from December 24 to December 27, and for the New Year holiday from December 30, 2023, to January 2, 2024. During this period, our system will continue to accept and process orders automatically. If you choose to place an order during this time, kindly ensure the accuracy of your address and t-shirt size. Regrettably, we are unable to accommodate order cancellations during the holiday closure. We appreciate your understanding and wish you a joyful holiday season.
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HOW MUCH DOES SHIPPING COST?

• The shipping cost within the U.S. is : 5USD + 2USD per additional item.
• For international shipping: from 10USD + 7USD per additional item.

WHERE DO WE DELIVER?
We provide worldwide shipping.

SHIPPING CARRIER
USPS, UPS, Local Post.

PROCESSING TIME
Please be noted that we need 1-3 business days to process orders as our products are made to order. Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.

SHIPPING TIME
The actual shipping time to destination countries is based on the shipping method in your order.

• US orders: Standard Shipping: 3 - 9 Business Days - Particularly for the states of Puerto Rico, Alaska, Hawaii, the shipping time is from 10 to 20 working days
• Other Countries: 10 - 20 business days.

Note: The public holidays, destination countries and couriers will be affected the shipping time too.

DELIVERED

• Total delivery time = Processing time + Shipping time

Please note that any shipping time stated on our website or given by customer service representatives are estimates only. Please do not cut the shipping times too close. Postal services are not infallible. There may be unexpected delays. Please allow some extra time for un-foreseen delays. We will do our every effort to make sure you receive the parcel in time, but we are not responsible for shipping delays, which can be affected by the shipping carrier, delivery destination, customs clearance, weather, holidays or incorrect/insufficient delivery information. Not in love with your new purchase and request order modifications? Please contact Care@Onerockin.com, we’d be more than happy to help you sort your issue out and find the best solution for you!

CAN THE ORDER BE DELIVERED TO MULTIPLE ADDRESSES? 
We do not offer the shipment to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.

DO YOU OFFER DELIVERY TO PO BOXES OR MILITARY APO/FPO ADDRESSES?
Yes, we can send shipments to PO Boxes and Military APO/FPO addresses.

WILL I BE CHARGED VAT TAXES? 
Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package. Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country’s customs policies.